STORE RETURN POLICY
All sales are final.
ONLINE RETURN POLICY
5 Day Return Policy on instock gowns:
If for any reason you are not completely satisfied with your purchase you may return your item for another size/item or refund plus 15% restocking fees and less shipping costs. The item/s must be shipped back to us within 5 days of receipt. Late returns (1-5 days) will be charged a 30% restocking fee. If you decide to exchange your item we allow one free exchange and thereafter we charge a 50% resstocking fee.
WE DO NOT ACCEPT RETURNS ON WEDDING GOWNS, SPECIAL ORDER, and BRIDESMAID DRESSES.
If you notice your item is defective upon receipt we will send you a replacement free of charge. We don't issue full refunds on any items. The buyer pays shipping fees to our store. If you live in the USA we will ship another dress back to you for FREE via UPS ground. If you live outside the USA the buyer pays shipping. The item has to be in the same condition it was received in, unworn with tags.
Upon receipt of your return meeting with the above terms, we will issue the appropriate credit for the item less Shipping & Handling ($65 for international orders) fees and a 15% restocking fee. All items need to be shipped back within 5 days of receipt. Please note, if an item is shipped back after 5 days then a 30% restocking fee plus shipping and handling will be applied to your refund. The process for requesting a refund is very simple so there should be no reason why the item can't be returned immediately.
We KNOW how important this refund is to you and we will work hard to issue these quickly. The buyer pays the shipping fees back to us.
International Buyers please note:
Customs/duties/taxes are the buyers responsibility and is not included in the shipping price. If you have further questions about taxes please contact firstname.lastname@example.org.
Please note that if we inspect the garment and notice it was worn or damaged it will be shipped back to you. If you refuse delivery of our package, 50% restocking fee will apply on your order.